Terms and Conditions

Engine Design Studio Ltd. shall provide services to its Customer on the terms specified in this Agreement.
The present Terms and Conditions is a general document governing relationship between the Engine Design Studio Ltd. and the Customer. This document stipulates the rights and obligations of the Parties arising from services and products provided by Engine Design Studio Ltd., including the terms and conditions for placing orders and granting license for the Projects available on the Platform. The conditions shall be applicable where specific aspects are not stipulated in the additional contracts concluded between the Parties or in the relevant provisions of other documents. The Terms and Conditions form an integral part of every legal transaction between the Parties and shall be binding on both Parties.
Please familiarize yourself with the terms below as they contain all significant aspects of relations between Engine Design Studio Ltd. and its Customers as well as describe important issues and aspects of using our services.

Definitions

For the purposes of the Terms and Conditions the defined terms shall have the following meanings, unless the context expressly provides otherwise:
Agreement shall mean this Terms and Conditions and any other contract concluded between Engine Design Studio Ltd. and the Customer regarding provision of services, sale of Projects, licences and amendments to it.
Business Day shall mean a day other than a Saturday, Sunday or a public holiday in the United Kingdom.
Customer is a natural person or a legal entity with full legal capacity that uses the Platform, as well as places an Order through the Platform or concludes the Agreement.
Consumer Customer who is a natural person, submitting an Order or concluding Agreement for personal purposes only, outside the scope of an economic activity.
Contract shall mean agreement concluded between Company and Customer following the Order for Individual Project specifying its scope.
Engine Design Studio Ltd. shall mean the company incorporated and operating under the laws of United Kingdom, company no 15411352, registered address: 128 City Road, London, EC1V 2NX, hereinafter referred to as “we”, “us”, “our”, “Engine Design Studio”, “EDS”, and “Company”.
Order Customer's declaration of will aimed directly at purchasing a Project. The Company confirms and the Customer accepts Order confirmation before executing Order. Some Orders require concluding a Contract, specifying, the range of services.
Payment Provider individuals or third parties providing services in the scope of payment processing, invoicing of amounts due, reconciliation of balances and reporting.
Parties shall mean the Company and the Customer collectively.
Platform this website: https://teg-studio.com/.
Project a ready-made interior design project, which is adjusted to dimensions provided by the Customer, available in selected format, some formats may require using an appropriate software or as a printed copy.
Individual Project type of Project, custom made according to the Customer's guidelines, according to individual needs, style recommendations, developed specifically to the type of the Customer’s interior.

Order and contract conclusion

Information about Projects provided on the Platform constitutes an invitation to conclude a contract.
In order to place Order for the Project, the Customer should gain access, in their own scope, to a computer station or end device with an Internet connection. Customer may use Order form.
The Company reserves the right to restrict the provision of services via the Platform to persons of legal age.
All prices of Projects provided in the Platform are sample prices. Project prices are defined individually based on each Order and consultation with the Customer. Prices include license fee.
All prices are quoted in a particular currency and include all taxes applicable to the country of the Company's registered office. If an additional tax obligation applies in the country of residence of the Customer, the Customer shall be liable for the collection, deduction, declaration and payment of additional taxes to the appropriate tax authorities.
In order to purchase Project and conclude contract, the Customer needs to submit Order for Project available on the Platform by providing all necessary data, as a minimum:
Full name of the Customer,
Phone number of the Customer,
Email address of the Customer.
The Company may offer various types of Projects, including ready-made projects or Individual Projects. When ordering Projects, the Customer will be asked to send additional information about the space to be designed including, for example:
interior dimensions,
Customer expectations,
type of style,
proposed materials and colors,
planned use of the designed interior.
The scope of required information depends on the type of ordered Project.
By completing the Order form, the Customer:
confirms the authenticity and accuracy of the data contained in the above-mentioned form,
agrees to the processing of personal data contained therein for the purpose of offering Projects and services by the Company directly to the Customer (direct marketing).
agrees to the content of the Terms and Conditions and Privacy Policy and recognizes their binding character.
The Customer agrees not to provide false information, including false names, addresses as well as false contact and payment information.
The Customer agrees to update its data whenever they change. The Company shall not be held liable for any consequences resulting from a Customer’s failure to fulfil this obligation.
After the Order form is filled and the Order is placed, the Company verifies the Order and provides the Customer with the response. The Company's Customer Service Department may contact the Customer by telephone to confirm the detailed parameters of the Order. Additional information may be required to complete the process.
If the Customer’s Order is accepted, the Customer receives a confirmation of the Order electronically, to the email address indicated by the Customer. The Customer is required to accept Order confirmation.
At the moment the Company received electronic acceptance of the Order from the Customer the Order shall be deemed accepted for processing.
If Customer ordered Individual Project the Customer and the Company conclude an obligatory Interior Design Contract.
Order value:
depends on the price of the Project ordered by the Customer; final price of the Project may differ from the price presented on the Platform which is adjusted in accordance with the information provided by the Customer when filling an Order form, selected adjustments are included in the price of the Project, final price is visible to the Customer on Order confirmation;
is tantamount to the total price that the Customer has agreed to pay in the ordering process;
shall be validated in the confirmation of the Order.
The Company reserves the right to cancel an Order if the Customer's behavior is seen to be suspicious, offensive or potentially fraudulent, as well as when the Customer has the history of orders placed through the Platform with no intention of its processing or collection.
The Company reserves the right to discontinue the sale of any Projects at any time or to modify the Terms and Conditions.

Payment for the Project

Payments may be recorded and processed by different Payment Providers.
Payments for Projects purchased can only be made online.
The types of payment methods available are as follows: credit/debit card, wire transfer. The Customer may freely choose the payment method from available methods.

Project delivery

The Customer shall be informed about the way the Project will be delivered before or while placing an Order, where all the necessary details needed to redeem the Project shall be provided.
The delivery of the Project and the associated communication shall take place at the email address indicated by the Customer during the Order placement process.
The Project shall be delivered in electronic form, in a format selected by the Customer from the formats supported by the Company (most popular formats available are pdf, jpg) or as a printed copy.
Standard maximum delivery time of the Project is 5 Business Days from the date on which the Company received electronic acceptance of the Order from the Customer.
Delivery time of the Individual Project is indicated on the Order confirmation. Depending on the complexity of the Project stages of Project and delivery times shall be specified in the Contract. The Company is obliged to meet the delivery time unless the Customer does not provide the Company with all data necessary to develop the Project. In the absence of sufficient information about the space to be designed as well as guidelines and expectations of the Customer, the delivery date of the Individual Project shall be counted from the date on which the Customer provided all data required by the Company.

License

The content of the Platform and of the Projects is subject to full protection in regard to copyrights or other intellectual property rights and must not be used for purposes other than those expressly permitted in these Terms and Conditions – in particular, they must not be copied, either in whole or in part.
The type of Project provided to the Customer depends on the Order made. The type of Project provided to the Customer may in addition require concluding separate license agreement. In such case separate license agreement prevails over this Terms and Conditions.
The Company hereby declares that is solely entitled to dispose of the copyrights to the Projects and that it has acquired all necessary copyrights to the Projects from their authors. Only the Company has the right to grant a license to its intellectual property.
By purchasing a Project, the Customer agrees that all of the Company’s plans, drawings, photographs, and renderings, and any derivative works by Company or others are protected under copyright law.
Upon accepting the Order for a Project, the Customer receives the Project and a Company grants the Customer License to use the Project, on terms specified below.
The Company grants the Customer with a non-exclusive, non-transferable, non-assignable License to use Project as defined in this Terms and Conditions.
The License is granted for an indefinite period.
The Company grants a License to the Project to the Customer only, for its sole, non-commercial purposes.
The License is granted upon the full payment of the price for the Project. The License is only granted when said payment have been received by the Company.
No portion of any Company’s Project may be reproduced, stored, or transmitted in any form and by any means, electronic, mechanical, reprographic, other than as defined by the following:
The Customer may build or decorate an unlimited number of houses/rooms/spaces based on the original design bought as a Project.
The Customer may use the Project solely for personal and non-commercial purposes of the Customer.
The Customer has no right to resell, sub-license, assign or otherwise transfer the Project in any manner, or to display, distribute, or make the Project available to any third party, for purposes other than those of the Customer, for a fee or otherwise. This includes, but is not limited to, sharing Project with third parties, downloading the Project, sharing or uploading the Project on any website, as well as making the Project publicly accessible in any other way, for commercial purposes.
The Customer may print and reproduce the Project in any form, in any sets and by any means, including electronic, reprographic, as needed for the implementation of the Project, as well as construction/decoration of the space designed.
The Customer may make derivative designs of the Project and introduce modifications to the Project, as needed for its own, non-commercial purposes.
The Company’s name, logo and website shall not be used or represented on the plans or on any documents of the Customer, associated with the Project, without separate express consent of the Company.

Right of withdrawal

Projects are not exchangeable or returnable for cash.
The Customer, who is a Consumer, who hasn't used the Project, shall be entitled to withdraw from the contract within 14 days from the date on which the Customer received the Project and shall receive the full refund of costs. The form for withdrawal from the contract is attached to the Terms and Conditions.
The Customer, who has given prior, express consent and acknowledgment that he/she thereby loses his/her right of withdrawal and has used the Project within the period of 14 days indicated above, loses the right to withdraw from the contract.
The only acceptable form of refund of payments made by the Consumer in connection with the withdrawal from the contract is a transfer to the bank account. Transfers are realized through international remittance.
It is impossible to withdraw from a contract in relation to Individual Projects, as they are custom Projects made in accordance with the Consumers specifications or clearly personalized.
If the Customer exercises the right to withdraw from the contract, the License granted for the use of Project is revoked. In such an event, the Customer is not entitled to use the Project in any way. If the Customer received the Project before submitting the declaration of withdrawal, the Customer shall destroy or remove the Project received

Liability

The Company is legally obliged to ensure that the Projects comply with the concluded contract.
The Company does not make or give any additional promises, warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, as well as other guarantees or representations concerning the Projects.
All Projects ordered through the Platform are provided as is.
The Company does not warrant that planning permissions and other approvals from third parties will be granted in connection with the Project. The Company does not ensure compliance of its designs with specific local laws of the Customer's place of residence connected to building requirements, construction permits, regulations regarding electrical installations, sanitary installations, etc.
The Company is not liable for incidental, special, consequential, or indirect damages of any kind, including, but not limited to, loss of anticipated profits, business opportunity or other economic loss arising out of Projects bought, including defects in design and damage caused thereby.
In the event that any liability is imposed on the Company, its liability to the Customer shall not exceed the price paid for the Project.

Personal data

The Customer's personal information is collected under the terms of the Privacy Policy.
Personal data shall be provided by the Customer when placing an Order.
Personal data may be processed by the Payment Provider or other entity that conducts services on behalf of the Company, to the extent necessary for the Order to be processed and Projects used, including for purposes connected to Customer care or after-sales services.
In order to ensure the security of transmission of communications and data in connection with the provision of services provided via the Platform, the Company shall take technical and organizational measures appropriate to the level of risk to the security of the services provided, in particular, measures preventing unauthorized collection and unauthorized modification of the personal data transmitted online.

Additional provisions

Any additional services provided by the Company, exceeding the scope of the Project, including additional modifications or adjustments to Projects, will be additionally paid at hourly rates, as agreed by the Parties. The scope of such works will be agreed individually with the Customer.
In case of ordering an Individual Project, the Company shall develop such Individual Project with due regard to the Customers requirements.
The Customer shall provide the Company with such information, access and instructions as the Company may reasonably require in order to provide the Customer with Individual Project and ensure that such information is complete and accurate in all material respects. The Customer acknowledges that the Company shall be entitled to rely on such information.

Complaints

If, in the opinion of the Customer, the Projects provided by the Company do not meet the specifications of the Order or breach the provisions of the Terms and Conditions, or in the case of any other comments or objections regarding the Project, the Customer shall be entitled to submit a complaint by email to: xxx
The complaints received by the Company shall be considered within 30 days from their receipt to the email address specified in point 1) above. If the complaint does not include information necessary for its consideration, the Company shall request the person submitting the complaint to provide the necessary information, and the term of 30 days shall then run from the day on which the correctly completed complaint is received.
The complaint shall include at least the Customer's full name, the Customer's email address, a description of any objections raised and an indication of the proposed method of resolving the complaint.
A response to a complaint shall be sent to the email address specified by the Customer in the Order. In justified cases, the Company may send a response to another email address, specified by the person submitting the Complaint, which is not assigned to the Order.
Should it be impossible to identify the Customer or the Order, the complaint will be left unconsidered.
If the Consumer is EU citizen, to pursue claims against the Company, Consumer may use out-of-court procedures for pursuing claims and handling complaints. A platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a comprehensive service for consumers and traders seeking an out-of-court resolution of disputes concerning contractual obligations under online sales contracts.

Final provisions

If any provisions of these Terms and Conditions are deemed invalid or ineffective, this shall not affect the validity and enforceability of the remaining provisions hereof. Such an invalid or ineffective provision shall be replaced with a valid and effective one that resembles as close as possible the economic effect which the invalid or ineffective provision had referred to.
The Customer shall be required to become acquainted with the changes to the Terms and Conditions, if the Customer uses the Platform in any way.
Neither party shall be in breach of the contract nor liable for delay in performing, or failure to perform, any of its obligations under the contract, if such delay or failure result from events, circumstances or causes beyond its reasonable control.
Any disputes between Company and Customer, not being a Consumer, shall be settled by the court having jurisdiction over the Company’s registered office. Disputes between Company and a Consumer shall be settled by the court having jurisdiction over the place of residence of the Consumer at the time of placing the Order.
Granting, revoking or using the License shall be governed by the laws of England or, if the Customer is a Consumer, the laws of the Consumer’s country of residence at the time of placing the Order.